01
Customer starts return
Scan retailer QR/RMA, enter a return code, or look up the order.
Encora Access · RetAI
Kill the returns line.
Keep the customer.
RetAI could turn a manual returns desk into a self-serve, verified drop point. RetAI is a potential future direction; not validated or deployed for retail returns.
$101B
Annual return fraud
$29
Avg cost per return
0%
Verified at handoff today
How RetAI works
Could work alongside your existing POS.
02
RetAI verifies & captures
Would confirm eligibility, capture a photo, check weight and flag exceptions.
03
Item dropped off
Guided intake to the right slot. Timestamp + location are logged and tied to the return.
04
Staff processes later
Batch process using verified data (photo, weight, risk flags) to route to restock, resale, or RTV.
Before and after RetAI
From a 25-minute wait to a 60-second self-serve drop.
Before — Manual counter returns
- 25+ minute wait times at peak
- Associate tied up with every transaction
- No photo record, no weight check
- Fraud indistinguishable from legitimate returns
After — RetAI verified drop-off
- 60-second self-serve flow, no staff needed
- Photo + weight captured at drop
- Tamper-evident record per transaction
- Fraud could be flagged before refund is issued
Built for Ops, CX, and Risk
For Operations
- Reduce counter workload by 30–60%
- Smooth return volume across the day
- Extend return hours without added staffing
For Customer Experience
- Fast, guided self-serve flow
- No app required — scan and drop
- Keep foot traffic in-store longer
For Risk & Loss Prevention
- Every return verified, not anonymous
- Could flag repeat abuse patterns
- Full photo + timestamp audit trail per item
Ready to streamline your returns?
Talk to our team about a pilot — we're accepting partners now.